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✔️ Tarnish-Free & Shower-Safe
✔️ Hypoallergenic & Skin-Safe
✔️ 30-Day Money-Back Guarantee
✔️ Inspired by Iconic Luxury Design
Very beautiful, according to the description, adjustable and good quality, the tracking of the order was inaccurate, but it arrived excellent
The bracelet is gorgeous! I recommend! thank you to the seller
I arrive earlier and this is the same as the description.
Nice thank you seller and it came super fast very fast shipping extremely appreciate your efforts seller
Beautiful!! Wet remain the same. Stainless steel bright! Blisteringly fast delivery.
Beautiful, fast shipping on combined orders is Rose Gold
Came super fast, it's great, hopefully it will last brilliant. Thanks
Arrived in 12 days, super fast, love the chain
Super cute bracelet, good quality, good price, really recommended seller
F.A.Q
1. What materials are used in Eleciela jewelry?
Eleciela craft our jewelry using 925 Sterling Silver plated with 18K gold, enhanced with advanced PVD coating technology. This ensures superior durability, resistance to tarnish and scratches, and a hypoallergenic, nickel-free finish that’s safe for sensitive skin.
2. Will Eleciela jewelry tarnish or lose its shine?
No. Our jewelry is specifically designed to resist fading and maintain its brilliance over time. The PVD coating provides a durable, long-lasting protective layer, ensuring your jewelry continues to shine with daily wear.
3. What are your shipping timelines?
Processing time: 2–3 business days. Delivery time: 7–14 business days after shipping. All Eleciela pieces are handcrafted in our partner workshops in Southeast Asia before being shipped to our fulfillment center for final delivery to you.
4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number within 1–2 business days. You can use this number to track your shipment via the courier’s website or our order tracking page.
5. What should I do if I receive the wrong item or my jewelry arrives damaged?
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery at support@eleciela.com. Kindly provide your order number and include clear photos or an unboxing video to help us resolve the issue promptly.
6. Can I return or exchange my jewelry?
Yes. We accept returns and exchanges within 30 days of purchase, provided the item is unused, in its original condition, and in its original packaging. Custom, personalized, or sale items are not eligible for return. We provide prepaid return labels for defective, damaged, or incorrect items. Please refer to our Return & Exchange Policy for full details.
7. Can I cancel or modify my order after placing it?
You may request an order cancellation or modification within 6 hours of placing your order. After this window, your order may already be in production or transit and can no longer be altered. For urgent requests, please contact us at support@eleciela.com as soon as possible.
8. What payment methods does Eleciela accept?
We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover, Diners Club) as well as popular digital wallets like Apple Pay, Google Pay, Shop Pay, and Meta Pay. All transactions are securely processed through Shopify Payments.
9. Can I wear Eleciela jewelry while showering or swimming?
While our jewelry is water-resistant, we recommend removing it before showering, swimming, or applying lotions, perfumes, or other chemical products. Proper care will help preserve the brilliance and longevity of your jewelry.
10. How can I contact Eleciela customer support?
For any questions or concerns, our customer service team is available to assist you. Support Hours: Monday to Friday, 09:00 AM to 09:00 PM (EST). Email: support@eleciela.com. Address: 1 Hancock St Portland, Portland, Maine 04101 United States