Shipping Policy – Eleciela
At Eleciela, we are committed to providing you with a seamless and reliable shopping experience. Please review our shipping policy carefully to understand how and when your order will be processed and delivered.
Free Shipping
We are pleased to offer complimentary standard shipping on all orders totaling $80 USD or more (after discounts and promotions, before taxes).
For orders under $80, a flat shipping fee of $4.99 USD will be applied at checkout.
Processing Time
All orders are processed and prepared for shipment within 2 to 3 business days after the order is placed.
Please note that orders placed after 12:00 PM local time will begin processing on the next business day.
During peak periods or promotional events, processing times may be extended slightly; however, we remain committed to fulfilling your order as promptly as possible.
Delivery Time
Following processing, standard shipping delivery typically requires 7 to 14 business days to reach your designated shipping address.
Delivery timelines may vary depending on the destination, local postal services, and customs procedures, particularly for international orders.
We kindly ask for your understanding should minor delays occur, as certain factors such as weather conditions, high-volume seasons, or carrier disruptions may be beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your shipment.
Please allow up to 48 hours for tracking information to update after dispatch.
If you do not receive your tracking details within three business days of placing your order, please contact our Customer Support team for assistance.
Address Changes and Order Modifications
If you require any changes to your shipping address or order details, please notify us within 6 hours of placing your order.
Please be aware that any modifications requested after this window may not be guaranteed, and may result in additional processing time of 1–2 business days.
Delivery Issues
If you experience any delays or issues with your shipment, such as missing tracking updates or non-delivery beyond the estimated time frame, we encourage you to contact us within 2 business days so we may promptly investigate and resolve the matter.
Customer Support
For any questions or concerns, our customer service team is available to assist you.
Support Hours: Monday to Friday, 09:00 AM to 09:00 PM (EST)
Email: support@eleciela.com
Address: 5281 Questa Dr Abilene TX 79605 United States