We craft our jewelry using 925 Sterling Silver plated with 18K gold, enhanced with advanced PVD coating technology. This ensures superior durability, resistance to tarnish and scratches, and a hypoallergenic, nickel-free finish that’s safe for sensitive skin.

No. Our jewelry is specifically designed to resist fading and maintain its brilliance over time. The PVD coating provides a durable, long-lasting protective layer, ensuring your jewelry continues to shine with daily wear.

Processing time: 2–3 business days

Delivery time: 7–14 business days after shipping

All Eleciela pieces are handcrafted in our partner workshops in Southeast Asia before being shipped to our fulfillment center for final delivery to you.

Once your order has been shipped, you will receive an email with a tracking number within 1–2 business days. You can use this number to track your shipment via the courier’s website or our order tracking page.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery at support@eleciela.com. Kindly provide your order number and include clear photos or an unboxing video to help us resolve the issue promptly.

Yes. We accept returns and exchanges within 30 days of purchase, provided the item is unused, in its original condition, and in its original packaging.

Custom, personalized, or sale items are not eligible for return.

We provide prepaid return labels for defective, damaged, or incorrect items. Please refer to our Return & Exchange Policy for full details.

You may request an order cancellation or modification within 6 hours of placing your order. After this window, your order may already be in production or transit and can no longer be altered. For urgent requests, please contact us at support@eleciela.com as soon as possible.

We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover, Diners Club) as well as popular digital wallets like Apple Pay, Google Pay, Shop Pay, and Meta Pay. All transactions are securely processed through Shopify Payments.

While our jewelry is water-resistant, we recommend removing it before showering, swimming, or applying lotions, perfumes, or other chemical products. Proper care will help preserve the brilliance and longevity of your jewelry.

For any questions or concerns, our customer service team is available to assist you.

Support Hours: Monday to Friday, 09:00 AM to 09:00 PM (EST)
Email: support@eleciela.com
Address: 1 Hancock St Portland, Portland, Maine 04101 United States